refund policy
Customer Return and Refund Policy
As part of our Customer Service commitment, Molives Pty Ltd will advise our customers to choose their items carefully as Molives Pty Ltd doesn't accept refunds or exchanges to any extent permitted by law. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an INCORRECT item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.
Contact must be made by you within 48 hours of receiving your items.
You are welcome to a refund or exchange where:
-the incorrect item(s) are delivered (provided the item(s) have not been opened or tampered with and are in re-saleable condition); or -an item is faulty;
No refund given, exchange offered or correspondence will be entered into for:
-Change of mind -Products that have been opened or tampered with or are not in a resalable condition -Incorrect orders made by the recipient
Gift Certificates or Vouchers are not redeemable for cash.
Defective items
Defective items must be returned within (2) two days of the purchase date, at the customers expense, to be eligible for replacement. It is strongly recommended that your package be registered or in some way trackable. We will not be responsible for items lost in the post. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered in the form of a voucher for future online purchases.
Damaged Items
In the unlikely event that a product is damaged in transit to you, please send us a digital photograph (2MB or less) of the damaged goods by email, quoting your order number and the product item within 48 hours of receipt of the item to info@molives.com.au
Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of Molives Pty Ltd. The nature of our food products makes a refund difficult. Please choose wisely.
Under privacy laws we do not and cannot hold your credit card details on file.
Returning Goods- 1. Obtain a Return Authority.
- 2. Goods must be returned in their original packaging in a saleable state at customers expense.
- 3. No credit is given on shipping or other bank fees.
- 4. Goods will be accepted for credit in the form of a gift voucher for further purchases or replacement at the sole discretion of Molives Pty Ltd
